Refund policy
Return and Refund Policy
Refunds: If you receive a damaged product or are unsatisfied with your purchase, we ask that you follow these steps to initiate a refund:
- Contact our customer support team at info@zolinaturals.com within 14 days of receiving your order.
- Provide photo evidence of the damaged product or a detailed explanation of why you are unsatisfied with the product.
- Our customer support team will review your case and respond with further instructions.
Refund Process: Once we have received and reviewed your photo evidence and explanation, we will process your refund if the situation meets our criteria. Please allow 14 days for us to process the refund. The refund will be issued to the original payment method used for the purchase.
Exceptions: Please note that refunds will not be issued for products that have been damaged due to improper use or handling. We reserve the right to refuse a refund if the situation does not align with our policy.
Contact Us: If you have any questions or concerns about our return and refund policy, please feel free to reach out to our customer support team at info@zolinaturals.com. We are here to assist you and ensure your satisfaction with our products.
We appreciate your understanding of our policy and your trust in Zoli Naturals for your skincare needs.
We endeavour to provide a service and product of high quality, because of the nature of handmade products, they may vary slightly and not be identical, but quality is 100% guaranteed to be of a high standard.